Want to increase profit? Focus on customer loyalty! - Plat4mation

... ? According to a service quality management study led by Michael Chih- Hung Wang (see Figure 2) and based on ... Framework of Determinants and Consequences of Customer Satisfaction by Michael Chih- Hung Wang   Measuring ... experiences great? According to a service quality management study led by Michael Chih- Hung Wang (see Figure 2 ... Framework of Determinants and Consequences of Customer Satisfaction by Michael Chih- Hung Wang   Measuring ...