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Why you should start calculating the value of Customer Experience—now!
... Review of January 2020 , Bob Markey proposed a powerful model to valuate customers. His research shows ... efforts are geared towards customer success. It’s a proven source of revenue growth. Bob Markey even ... article in the Harvard Business Review of January 2020 , Bob Markey proposed a powerful model to valuate ... . Bob Markey even proposes a calculation model for this. Anticipating to customer needs Calculating ...